Privacy Policy

Introduction

At Touchblack.in ("we", "our", or "us"), operated by Rapid Technologies, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

• Name and contact information (email, phone number)
• Company information and job title
• Project details and requirements
• Communication preferences

Automatically Collected Information

We automatically collect certain information when you visit our website:

• IP address and location data
• Browser type and version
• Pages visited and time spent
• Device information
• UTM parameters and referral sources

How We Use Your Information

We use the collected information for the following purposes:

• Respond to your inquiries and provide customer support
• Deliver our AI automation and consulting services
• Send relevant updates about our services and industry insights
• Improve our website and service offerings
• Analyze website usage and performance
• Comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

• With your explicit consent
• To trusted service providers who assist in our operations
• When required by law or to protect our rights
• In connection with a business transfer or merger

Data Security

We implement appropriate security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security audits and updates
• Access controls and authentication
• Secure hosting and database management

Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data
• Objection: Object to processing of your data

Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic and usage
• Improve user experience
• Track marketing campaign effectiveness

You can control cookies through your browser settings.

Third-Party Services

Our website may contain links to third-party services. We use:

• Supabase for database and analytics
• Social media platforms for marketing
• Communication tools for customer support

These services have their own privacy policies, which we encourage you to review.

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Contact data is typically retained for 3 years after last contact, while project-related data may be retained longer for ongoing service provision.

International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data during such transfers.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.