Smart Email Response System
Client: Professional Services Firm
small-business
Project Overview and Challenges
Overview
Developed an AI tool to automate email categorization and draft responses for a professional services firm, freeing up valuable staff time.
Challenges
The firm received a high volume of repetitive email inquiries, consuming significant administrative time and leading to slower responses for critical issues.
Solution
Built an NLP model to understand email content, categorize inquiries, and generate draft responses for common questions, with a human-in-the-loop review process.
Results
Saved over 15 hours of administrative work per week, improved email response consistency, and allowed staff to focus on more complex client needs.
Technologies Used
PythonNLTKSpacyGmail APIReact
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