AI-Powered Customer Service Automation
Client: Major E-commerce Platform
enterprise
Project Overview and Challenges
Overview
This project aimed to revolutionize customer service for a major e-commerce platform using AI, focusing on enhancing user experience and operational efficiency.
Challenges
The client faced challenges with high response times, inconsistent customer support, and difficulty scaling operations during peak hours.
Solution
We implemented an AI-powered chatbot for instant query resolution and an agent assist tool to provide real-time suggestions and information to human agents.
Results
Reduced average response times by 75%, improved customer satisfaction scores by 30%, and enabled handling of 50% more queries with the same team size.
Technologies Used
Next.jsPythonDialogflowTailwind CSSGoogle Cloud AI
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